We believe that all patients receiving services from EZ Sleep Club should be informed of their rights. Therefore, you are entitled to:

PATIENT RESPONSIBILITIES

• Patient agrees to request payment of authorized Medicare, Medi-cal, or other private insurance benefits are paid directly to EZ Sleep Club for any services furnished by EZ Sleep Club.
• Patient agrees to accept all financial responsibility for services furnished by EZ Sleep Club
• Patient agrees that any legal fees resulting from a disagreement between the parties shall be borne by the unsuccessful party in any legal action taken.

When the patient is unable to make medical or other decisions, the family should be consulted for direction.

All staff members will understand and be able to discuss the Patient Bill of Rights and Responsibilities with the patient and caregiver(s). Each staff member will receive training during orientation and attend an annual in-service education class on the Patient Bill of Rights and Responsibilities.

Grievance / Complaint Reporting

You may lodge a complaint without concern for reprisal, discrimination, or unreasonable interruption of service.
To place a grievance, please call (888) 588-0202 and speak to management.
If your complaint is not resolved to your satisfaction within 5 working days, you may initiate a formal grievance, in writing and forward it to the executive team.
You can expect a written response within 14 working days or receipt.

You may also make inquiries or complaints about this sleep center by calling Medicare at 1-800-MEDICARE and/or
the Accreditation Commission for Health Care (ACHC) at 919-785-1214.